Refund Policy
Effective date: 2026-07-30
Vodiqo offers digital content unlocked through one-time purchases. Because unlocked content is delivered and available immediately, refunds are handled as described below.
Digital Content
When you unlock a series you receive permanent access to its episodes. As this is digital content delivered instantly, it is generally non-refundable once you begin watching.
When Refunds Apply
You may request a refund within seven days if paid content was not delivered, remains unavailable for more than 24 hours because of our technical failure, the same order was charged more than once, or the transaction was unauthorized. A discretionary cancellation may also be approved when no paid episode has been watched for more than five minutes.
How to Request a Refund
Email support@vodiqo.com from your account address with the order number, purchase date, reason and relevant screenshots. Submit ordinary cancellation requests within seven days. We normally acknowledge requests within two business days and decide them within five business days.
Processing
Approved refunds are returned to the original payment method. We submit the refund promptly after approval; banks and card issuers commonly take five to ten business days to display it. Currency conversion and bank fees outside our control may not be recoverable.
Your Legal Rights
Nothing in this policy limits any statutory consumer rights you have under applicable law, such as in the European Union, the United Kingdom, Australia or California. Some jurisdictions allow refunds for digital content to be waived once you consent to immediate delivery.
Contact Us
Questions about a refund? Email us at support@vodiqo.com.